No. We are a mixed billing clinic, which means most consultations incur an out-of-pocket fee.
Although Government incentives assist with healthcare costs, they do not fully cover the cost of providing high-quality medical care. To continue delivering comprehensive and personalised healthcare services, a private fee is required for most consultations.
New patient appointments require additional time for the GP to review your medical history, medications, allergies, previous investigations (if any), and current health concerns. This allows us to develop a comprehensive understanding of your healthcare needs and provide safe, personalised care from your first visit. The private fee helps support the additional time and resources required for these longer consultations.
These appointments require longer consultation times and dedicated clinical resources. A deposit helps secure your booking and ensures that the appointment time is reserved specifically for you. As these appointments often cannot be filled at short notice, the deposit also helps reduce missed appointments and supports the sustainability of providing these longer consultation services. The deposit is applied towards your consultation fee when you attend your appointment.
Deposits are fully refundable when adequate notice of cancellation is provided in accordance with our Cancellation Policy. Deposits may be forfeited for missed appointments or late cancellations.
A Medicare rebate is a contribution from the Australian Government towards the cost of YOUR eligible medical services. As healthcare providers may charge above the Medicare Schedule Fee, there is often an out-of-pocket cost.
At our clinic, rebates can be processed:
Yes, we welcome patients with or without a Medicare card. Patients without Medicare are required to pay the full consultation fee at the time of their appointment.
Please note: We do not process claims with private health insurers on your behalf and consultation fees do not include additional costs such as pathology, radiology, or specialist services.
A Treatment Room Fee covers the use of medical consumables, equipment, and clinical resources required for certain procedures and treatments. These costs are generally not covered by Medicare.
Saturday appointments attract higher fees to reflect increased operating and staffing costs associated with weekend services.
Although telehealth appointments are conducted remotely, they often involve significant additional administrative and clinical coordination behind the scenes, including reviewing records, arranging prescriptions, referrals, certificates, investigations, and follow-up documentation. Telehealth consultations also require the same level of professional responsibility and clinical decision-making as face-to-face appointments. Private billing helps support the time and resources required to provide safe, thorough, and high-quality care via telehealth.
Some of our GPs have completed additional qualifications and advanced training in specialised areas of general practice. These consultations often involve more comprehensive assessment, planning and ongoing management than a standard GP consultation.
To reflect the advanced expertise and time required, these appointments are privately billed for all patients. Where applicable, eligible patients can claim a Medicare rebate.
For privately billed appointments, Medicare requires the rebate to be processed under the Head of Family responsible for the payment. Our practice software can only nominate someone as the Head of Family if they are registered as a patient of the practice. If you are not a registered patient, we are unfortunately unable to process the Medicare rebate on the spot.
However, we will provide you with a paid tax invoice, which you can use to submit your Medicare claim through your myGov account at your convenience.
Travel medicine requires additional expertise, risk assessment, and up-to-date knowledge of overseas health risks, vaccination requirements, and preventive care recommendations. The fees reflect the GP’s specialised knowledge, experience, and the longer consultation time often required.
We recommend booking your travel consultation at least 2 weeks prior to departure to allow sufficient time for vaccinations and preventive medications to take effect. For some destinations, earlier planning may be recommended.
No. Our nurses can only administer vaccines or injections that have been assessed and prescribed by a GP at our clinic. You will need to book an appointment with one of our doctors first.
Under RACGP guidelines, patients who have attended the practice two times or less within the past two years may be considered inactive patients. A longer appointment is required to allow the GP adequate time to review and update your medical history and current health information.
While telehealth is convenient, it may not always allow the GP to perform an adequate clinical assessment. Depending on your symptoms, the doctor may recommend a face-to-face consultation to ensure safe and appropriate care.
Your first appointment provides an opportunity for the GP to understand your healthcare needs and determine whether they are able to provide your ongoing care. As medical records can be extensive and may take time to obtain and review, we generally wait until after your initial consultation before requesting a transfer of records. If the GP feels that your previous records would assist in your ongoing management, we can arrange this with your written consent.
Yes. A consultation is required for repeat or replacement prescriptions so the GP can review your medication, assess its ongoing suitability, and ensure safe prescribing practices.
In most cases, the chemist where you last filled your prescription can resend your electronic script token. Please contact your chemist directly for assistance.
An appointment allows the GP to review your current condition and provide an accurate, up-to-date referral that supports ongoing specialist care.
You may contact another specialist within the same specialty to see if they are willing to accept your current referral. Many specialists accept referrals that are not addressed specifically to them, provided the referral is for the appropriate specialty.
We do not routinely notify patients when results are received unless the GP has identified a matter requiring follow-up or discussion. If you have been advised to review your results, please book an appointment.
Results are best interpreted in the context of your symptoms, medical history, and clinical presentation. Even when results are normal, your GP may wish to discuss ongoing symptoms, management options, or further investigations if required.
Yes. However, you will first need an initial consultation with one of our GPs to assess your suitability for the procedure and discuss your medical history.
Our GPs do not accept transfers of care for existing WorkCover or TAC claims due to the complexity and administrative requirements involved.
Please note: Fees, billing policies, and Medicare rebate eligibility may change over time. Information provided on this page is general in nature. Please contact our reception team for the most up-to-date information regarding fees, appointments, and eligibility.
