Hampstead Medical is a MIXED BILLING clinic. Please take a moment to review our billing guidelines below.
Medicare Rebate (no out-of-pocket cost) Eligibility
Exceptions: Out-of-pocket costs APPLY to the following, even if you meet the above criteria:
Important: Please ensure your valid concession card details are on file prior to your appointment. We are unable to reverse charges if the card is presented after payment.
Private Billing
Patients aged 16 to 65 years, who do NOT hold a valid concession card, will incur an out-of-pocket fee for consultations. All Telehealth consultations are privately billed, regardless of age and concession status, due to current Medicare guideline and the additional time and administrative processes involved in coordinating remote care effectively.
New Patients
You are considered a new patient if:
New Patient Fees:
Procedures and Specialised Consultations
The following services incur an out-of-pocket fee and require a deposit at the time of booking:
Prior to commencing any procedures, the fees will be discussed with you by the treating Doctor or one of our team members.
Did Not Attend / Late Cancellation Fee Policy
To ensure fair access to care for all patients, our clinic has a Did Not Attend (DNA) / Late Cancellation Fee policy.
General Appointments: A DNA Fee will apply after three (3) missed appointments or late cancellations.
New Patients, Long Appointments, and Procedures: A DNA Fee applies immediately if the appointment is missed or cancelled late.
Notice Required: At least 24 hours’ notice is required to cancel or change your appointment.
Missed or late-cancelled appointments reduce availability for other patients in need of timely care. Please respect our policy so we can continue to provide the best possible service to the community.
Payment and Medicare Rebates
We accept payment via EFTpos, Credit Card or Cash. A Medicare rebate can be processed immediately through our payment facility for eligible services. For online rebate processing, please ensure your bank details are up to date with Medicare.
If you have any questions or are unsure about your billing eligibility, please contact our reception team.
We are a modern, patient-centred medical practice in Maidstone, VIC servicing the North-West Metro and surrounding suburbs. We are open 6 days a week, Monday to Saturday.