Patient Information

Appointment

Appointments are preferred but not essential and each appointment is for one patient only. Please let the receptionist know if you would like to book a long appointment or if you need to book for additional family members. Sometimes delays can occur due to emergencies and other circumstances beyond our control but we do our best to minimize your waiting time.

If you are unable to attend your appointment please call the clinic to cancel so that we can offer that appointment time to another patient.

Fees

Hampstead Medical Bulk Bills medical consultations for patients with valid Medicare card. Procedures and the use of medical consumables as part of your treatment will incur a small out of pocket fee.

We have set the out of pocket fees for procedures based on the length of time, complexity of the treatment and supplies and equipment required.

All fees will be discussed by the treating Doctor or one of our team members prior to commencing any procedures.

We accept payment via cash, Eftpos or credit card and an immediate Medicare rebate is accessible through our payment facility. Speak to our friendly team for more information.

Test Results, Scripts, Referrals & Other Paperwork

Hampstead Medical respects our patient’s confidentiality and the importance of test results, it is our policy not to discuss your test results and give them over the phone.

This means that all patients are required to return to the clinic to discuss their results during a consultation with a Doctor. You will also be required to attend the clinic to obtain any referrals, scripts etc. as part of a consultation with a Doctor.

Our receptionists are not trained to provide such information and will not be taking any requests for any of these items.

Communication Policy

Unless it is an emergency, we do not disturb Doctors during consultations with telephone calls. A message can be taken by receptionist and sent to the Doctor electronically for their response. Our team aim to respond to all correspondence within 48 hours.

Hampstead Medical use various forms of communication to deliver information to you, such as: phone calls, letters and electronic means, which include SMS and email. To improve the effectiveness of our systems, please make sure that your contact details are up-to-date. Should you not wish to be contacted, simply inform our friendly team.

If you wish to contact us, please feel free to call us on 03 9318 4322 or email us at info@hampsteadmedical.com.au However to maintain the privacy of your health information, no medically sensitive information will be emailed or discussed over the phone.

Feedback & Complaints

We welcome your comments and feedback as to how our services may be improved. Please feel free to talk to the Doctor or the reception team. You may prefer to email us or use our suggestion box.

Alternatively you may wish to contact:
Health Services Commissioner
Phone: 1300 582 113

Privacy Policy

Your medical record is a confidential document. It is the policy of Hampstead Medical to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of the team. We abide by the Health Records Act 2001.

We will not disclose your personal health information to a third party unless you have consented to it or if you are at risk of harm without treatment and you are unable to give consent.

Personal Health information may be disclosed for the following reasons:

  • - For communicating relevant information with other treating doctors, specialists or allied health professionals;
  • - For follow up reminder/recall notices, accounting procedures, accreditation, disease notification as required by law for court orders or subpoenas or research purposes.

If you have any concerns about your personal health information, please discuss this with your Doctor.

We will only record your e-mail address if you send us a message. Your e-mail address will only be used or disclosed for the purpose for which you have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without your consent unless you specifically request such action.

Users are advised that there are inherent risks in transmitting information across the internet.

Please Click Here to view our Privacy Policy.